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To Our Wonderful Patients,

We have been through unprecedented times together, that’s for sure! We have all had to make adjustments to our lives and make tough decisions. Our team continues to work diligently to keep our patients and each other safe, as we navigate new viruses and variants.

Overall, dentists have been hyper-aware of infection control since the 1980s when they had to respond to the HIV AIDS crisis. Since then, we have adopted procedures to prevent disease transmission that are part of our daily routine. Every team member is trained to follow these strict guidelines. One significant protocol that contributes to our success is the practice of universal precautions. This was a policy in place before COVID-19 entered our world, and we will continue this policy into the future. Universal precautions means that we take the same precautions with every patient, as if they have a transmittable disease. This allows us to safely treat patients without discrimination. The reality is that we may unknowingly treat a patient who is asymptomatic, yet still contagious, so we will continue to work diligently to treat our patients fairly and safely without discrimination of race, gender, religious affiliation, medical condition or vaccination status, etc.

Enhanced Infection Control Procedures:

  • Disinfecting all equipment and surfaces that are commonly touched.
  • Screening patients for infectious symptoms.
  • Encouraging distance between patients in our reception and escorting patients directly to their sterilized treatment room.
  • Each room is equipped with an air purifier that is rated to capture particle sizes as small as the coronavirus and turns over the air in each room every 15 minutes.
  • Each room is equipped with anti-viral, anti-bacterial therapeutic oil diffusers.

We have witnessed such kindness and consideration among our patient family. We thank you for notifying us when you are not feeling your best and for the respect and grace you have shown our team and local community. We truly have the best patients!!

Best in Health,
Dr. Hoang H. Drouin and the Lake Norman Smiles team

P.S. We have found FLCCC.net to be a helpful resource for staying up to date on the latest preventive care, post exposure, and effective treatment protocols.

Charlotte Magazines Best Again

We are pleased to announce that, yet again, Lake Norman Smiles has been rated as one of the top dental practices in the Charlotte area! Dr. Douin and his talented team have been recognized for their expertise, use of technology for better treatments, and great care. We invite you to contact our office and see what Dr. Hoang H. Drouin can do for you!

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